FAQ

Frequently asked questions.

Everything you need to know about ordering, delivery, and our products.

Shipping

How does delivery work?

We offer nationwide delivery, with free delivery on orders above RM250. You will receive a tracking number once your order ships.

Policy

Can I return a product?

Unopened products can be returned within 7 days of delivery. Reach out on WhatsApp and we will help you arrange it.

Checkout

How do I place an order?

Add products to your cart and check out via WhatsApp. We will confirm your order and payment details directly in chat.

Products

Are your products authentic?

Yes. As an independent reseller we supply only genuine NTX products sourced through official channels — never imitations or grey-market stock.